Troubleshooting DSL
Before calling Cornerstone, please follow these steps:Confirm that your service is active.
a) If Cornerstone provided you with a modem, check to see that your modem has two (2) solid lights and a third (3rd) light that flashes intermittently. If it does, that usually means the DSL signal is reaching you. A steady slow blink with no change in speed means the modem is not seeing a signal.
b) If Cornerstone provided you with filters for your phone lines:
Check to see that filters are placed EVERYWHERE a phone jack is in use.
Including Direct TV or Dish Network, Fax machines, etc.
DO NOT place a filter where your DSL modem plugs into the phone jack.
(If Cornerstone did not provide you with filters, you probably don’t need them.)
c) If the lights on your modem are not working properly, plug your modem directly into the jack on your NID on the outside of your building. The power light and one other light should come on steady after 20-30 seconds. If you get no light other than the power light, please contact Cornerstone. If the lights work, this could indicate incorrect wiring between the NID and your jack inside the house.Including Direct TV or Dish Network, Fax machines, etc.
DO NOT place a filter where your DSL modem plugs into the phone jack.
(If Cornerstone did not provide you with filters, you probably don’t need them.)
d) Make sure your cords to your modem, computer and/or router are plugged in all the way. They can come lose with vacuuming, dusting, feet kicking, etc.
e) If your modem still does not receive a signal, please contact Cornerstone.
If your modem appears ready, but you still cannot browse the Internet…
a) Make sure your cord from your modem to your computer and/or router are plugged in all the way. They can come lose with vacuuming, dusting, feet kicking, etc
b) If you have a wireless router, turn it off and wait 15 seconds before turning it back on. Routers often will stop working and just need to be restarted. This fixes 95% of the problems with an Internet connection.
c) If you still acquire no connection, try turning off your modem, turning off your router, and then turning off your computer. Wait 15 seconds and then turn everything back on in reverse order, starting with your computer.
d) Make sure your internet settings for this connection have been changed from dial-up to NEVER DIAL A CONNECTION.
If you still cannot connect to the Internet, contact Cornerstone with the information from your troubleshooting efforts.