Billing Policy
If you have any billing questions or questions about our billing policy, please do not hesitate to contact us. We are happy to answer any of your questions.Payment including set-up fee, equipment (if needed) and one month in advance is due upon order.
The first bill a new customer will receive after that will be pro-rated for the remainder of the first month after the service is connected to the premises.
Invoices for services are sent electronically or by mail around the first of every month. Customers are responsible for monthly payment of invoices regardless of whether such invoices are actually received.
For customers paying by check, cash or money order, payments are due within 25 days after the billing date. Payments should be mailed to:
Cornerstone Communications
Post Office Box 1
Charleston, Maine 04422
In order to avoid possible interruption of service, please allow enough time prior to the due date for mailing and processing. A customer may contact the office with notice that a payment has been sent or to make other payment arrangements.
Customers using automatic payments via credit/debit card or auto bill pay from a bank agree to maintain balances sufficient to pay all requested payments. All recurring transactions take place on the same day every month, except by prior arrangement with the customer. Cycles that begin on a weekend or holiday may be processed on the next business day. It may take two days before a payment is posted to a customer's account.
In the event your payment is declined, not processed or otherwise not authorized by your card company, we will attempt to re-process the charge before sending a late notice. Failure to contact the billing office after 20 days of the bill date with new information may result in suspension or eventually disconnection of service. If your payment liability remains outstanding and unpaid, you may be subject to penalties and late fees. It is the customers’ responsibility to make sure Cornerstone always has the most up-to-date contact and billing information for their account. Cornerstone Communications promises not to use any given credit card information for any purposes other than the transaction for which the customer has approved and signed.
For billing inquiries, contact the business office Monday – Friday, 9:00 am – 5:00 pm.